Ziggo
Ziggo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ziggo has 1.1 star rating based on 2 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
To resolve my contract issues
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Verified Reviewer | Haarlemmermeer, North HollandBilled without a contract
Preferred solution: Full refund
Ziggo Customer services
Preferred solution: Let the company propose a solution
Ziggo Sucks
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I called Ziggo on 19 January 2015 to terminate my Internet+TV subscription and one of their employees offered me discount of 25% off my Internet+TV package for 6 months to match the external offer. After I calculate it and it was still not matching what I will pay with another company, I was offered a further one month free subscription, all this with the term that I stay for at least another 12 months.
I agreed to it, I was sent a letter about it. But now I found out from the latest invoice, that 25% discount was only applied to the Internet subscription, not the whole package as we had agreed upon on the phone. I called Ziggo and was told by another colleague the letter I received should also mention Internet discount only because that is the only part they can apply the 25% discount, not the whole package, which made it really weird why the whole package discount was offered on the phone in the first place. Just to make it seems Ziggo price is lower when there's no intention to follow-up?
It felt like Ziggo was using different terms to dupe customers. While I was told it was the whole package I get 25% discount, and now it is only applicable on the Internet part. Consumers beware: Ziggo tends to dupe customer with different terms they use to unfairly retain customers.
Agreeing to something and then not keeping that agreement and blame it on technical difference in their writing. I will gladly cancel my subscription if it's a matter of paying back just the 2 months of discount I got from Ziggo if that'll release me from the unfairly signed contract and never again sign up for such dishonest company.