Anonymous
map-marker Amsterdam, North Holland

To resolve my contract issues

Hii , Due to some misunderstanding kpn wanted to take over my ziggo connection. So from yesterday i have no internet. I have already called Kpn and cancelled the subscription. Request you to please renew my ziggo connection
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Siddharth P Vkn

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Verified Reviewer
| map-marker Haarlemmermeer, North Holland

Billed without a contract

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Ziggo - Billed without a contract
Ziggo - Billed without a contract - Image 2
Ziggo - Billed without a contract - Image 3
Client number: 1860**** I applied for a new connection and the technician found on 16th Nov'22 that Ziggo coax point isn't available at my address and hence the connection isn't possible. I didn't received any confirmation email on the cancellation of the connection and raised a compliant on this. I received a call from Ziggo few days later stating the contract is cancelled. I also returned the Ziggo device by Post NL on 19th of November. The contact person from Ziggo(Marco) who contacted me for this connection and was coordinating confirmed me the device is received and the contract is cancelled. I contacted Marco after receiving an invoice email on 13th December and he confirmed me it is system generated and my contract is cancelled and there won't be any charges. On 20th December my account was debited with 84.66 Euros and contacted Marco again. He then said it was a mistake and the amount will be returned to my account next month. I have been asking on an official confirmation on my email ever since the connection wasn't possible and haven't received any. It's been very poorly managed so far. I request to refund the amount inappropriately charged to my account(84.66 Euros) and confirmation that the contract is terminated and there will not be any further charges. Kindly support at the earliest. I am frustrated with the follow-ups.
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Loss:
$85

Preferred solution: Full refund

Anonymous

Ziggo Customer services

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I use ziggo e-mail professionally and work frequently outside Holland. Ziggo now decided to block my e-mail account - based on some vague reason.. trying to access Ziggo Customer services from outside NL is impossible. no e-mail address, no international number ( just 1200 and 0900 numbers). to top it all Ziggo Customer Services ( having to reach them via a friend in holland) does not know how to solve the issue.. its the most client unfriendly network i have seen in a long time.. and no matter how often you complain, ZIGGO will change NOTHING.. i wonder when ziggo will provide a real service for the money they receive..
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Loss:
$2000
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Piet C
map-marker Hoofddorp, North Holland

Ziggo Sucks

Ziggo is a dutch provider for Internet, TV and Telefone. I send emails via webmail of ziggo. Like every emailaccount you can give it a name. My problem is I could not change my own name into an other one. Very ignoring! So, I send 1 email, 2 emails, 3 emails tot Ziggo if they want to change my username in webmail en give me rights to change it by myself. Well, after three emails the changed it. But, they don't give me any right to change it by myself....pfff. Also no explanation why not. I give it up.
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Loss:
$100
1 comment
Guest

I called Ziggo on 19 January 2015 to terminate my Internet+TV subscription and one of their employees offered me discount of 25% off my Internet+TV package for 6 months to match the external offer. After I calculate it and it was still not matching what I will pay with another company, I was offered a further one month free subscription, all this with the term that I stay for at least another 12 months.

I agreed to it, I was sent a letter about it. But now I found out from the latest invoice, that 25% discount was only applied to the Internet subscription, not the whole package as we had agreed upon on the phone. I called Ziggo and was told by another colleague the letter I received should also mention Internet discount only because that is the only part they can apply the 25% discount, not the whole package, which made it really weird why the whole package discount was offered on the phone in the first place. Just to make it seems Ziggo price is lower when there's no intention to follow-up?

It felt like Ziggo was using different terms to dupe customers. While I was told it was the whole package I get 25% discount, and now it is only applicable on the Internet part. Consumers beware: Ziggo tends to dupe customer with different terms they use to unfairly retain customers.

Agreeing to something and then not keeping that agreement and blame it on technical difference in their writing. I will gladly cancel my subscription if it's a matter of paying back just the 2 months of discount I got from Ziggo if that'll release me from the unfairly signed contract and never again sign up for such dishonest company.

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